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FAQs

What type of paper do you use for your prints?

A4 - A2 artworks are printed on 310gsm thick matte paper using genuine archival ink.

A1 and 60cmx90cm artworks are printed on 250gsm matte paper using genuine archival ink.

Canvas prints are printed on Premium Satin Canvas 381gsm with archival inks.

 

Is it all your own work?

Yes! All of our prints are designed by Australian artist Brigitte Hanly, and are exclusive to Frankie B Design. No stock images here! When purchasing from our store you are truly supporting a small Australian Business. Thankyou!

 

Do you offer other sizes?

Yes! If you are looking for the perfect size to fit that 'spot'. We can more often than not create a custom size just for you. Please contact us and we will see what we can do.

 

Where can I buy frames?

We use standard sizes for our prints, to make finding a frame easier for you. Here are a few places you can find frames at the correct size; Spotlight, Big W, Officeworks, IKEA, Adairs, Freedom, Kmart, just to name a few.

 

How much is postage?

Postage is FREE within Australia! No hidden costs lurking at checkout.

 

How long will my order take?

Paper prints are printed to order, please allow 5-7 business days after placing your order for your prints to be shipped. Prints are posted via regular Australia Post with tracking. You will receive a notification with tracking details once your order is dispatched. You should receive your order within 2-7 business days of your order being posted. 

Canvas prints are made to order, so please allow 4-5 weeks for your artwork to be made just for you! Once your artwork is dispatched please allow a further 2-7 business days for your order to arrive. 

Please note: Postage delays are out of our control, please check the Australian Post website for up to date delays. 

 

Do you ship overseas?

International postage is available for paper prints only. We do not currently ship f stretched/framed canvas prints internationally. We can, however, ship rolled canvas prints overseas, contact us to for further information.

Overseas shipping for paper prints has a flat rate of $25 AUD.

Your order will be printed and posted within 5-7 business days of placing your order. Prints are posted via regular Australia Post. You should receive your order within 7-14 business days of order being posted.

Please note: Postage delays are out of our control, please check the Australian Post website for up to date delays.  

 

Can I use my PO BOX

We only accept PO Box addresses for paper prints. All canvas prints require a physical address.

  

What if my print arrives damaged?

We take great care to ensure that your prints arrive in perfect condition. If any problems arise, please contact us with a detailed description and photo evidence within 24hours of delivery so we can work with you to find a solution.

 

What if I change my mind?

Your order is printed on demand, just for you! So please be mindful when choosing your Frankie B Design prints as due to the nature of the works, we do not accept returns if you 'change your mind'.

If for some reason you have been sent the wrong print please contact us with photo evidence and we will happily sort this out for you. 

 

Do you offer wholesale?

Yes! For all wholesale and collaboration enquiries, head to the contact page and send through an email with your enquiry.

 

Where is my order shipped from?

Originals and smaller art prints are all shipped from my home in Mackay, QLD. If you order a canvas or larger print, it is printed and shipped from my trusted printer in the Gold Coast, QLD. 


Will the colours look the same as on the website?

All of my prints are carefully managed to colour match the files I use on my website. That said, Please note that the colours may vary due to different monitor settings. Each monitor displays colour slightly differently and we can not guarantee that what you are seeing is a true representation of the final product.

 

Frankie B Design copyright

All artwork is subject to copyright, and remains the intellectual and creative property of Frankie B Design. It may not be distributed, printed or copied (for personal or corporate use) without permission.